Web Hosting FAQ

We have compiled a list of Frequently Asked Questions from our web hosting clients. This list is always being chaged and updated according to the questions we receive. Please note that this is simply a sample of the questions and if you have trouble finding your answer please feel free to contact the studio directly

Q: How long will it take for my web space to be set up?

A: Your web hosting account will be set up immediately upon receipt of your order.

Q: What information do you require to set up my web hosting account?

A: We will require details of the domain or domains you wish to be hosted.

Q: Can I transfer my web hosting from another company to you?

A: Yes, we will guide you through the steps necessary to implement this.

Q: Do I need to transfer my domain to you to use your hosting ?

A: If you are happy to leave your domain name where it is at the moment, you can simply ask the current provider to update the name servers in order that your domain name points to your hosting account with us. We would handle your website and email configuration, but domain management (and payment of naming fees) would remain with your current provider.

Q: How long does it take to transfer a domain name to you?

A: This is largely dependant upon how speedily the person who currently holds your domain record reacts. If they act upon your request quickly it should only take 24 - 48 hours to implement.

Q: I don't understand the domain name registration or transfer process, what should I do?

A: Contact us via email or telephone us, we are more than happy to explain any technical issues and help you get your site up and running.

Q: Do you offer domain parking?

A: Yes.

Q: Which databases does your web hosting support?

A: We support MySQL

Q: Does your web hosting plan support FTP?

A: Yes

Q: Can visitors see my web site without the www?

A: Yes, your site will be reachable using both 'www.yourdomain.com' and 'yourdomain.com' - it's becoming more popular to omit the www. in offline advertising as the domain alone is easier to quote and remember.